Check out a few of my case studies from my time at Chase and NetJets. Some of these materials are proprietary so you'll need a username and password. If you don't already have one please reach out to me via my Contact form.
I've spent the last 10 years designing web and mobile applications and have picked up a lot of experience in each phase of the user-centered design process. I have a foundation as an interaction designer and have tested countless designs with end-users.
I have a keen eye for developing design patterns based on user and information needs. I look for relationships between information and try to consolidate information as much as possible. This keeps the design clean and uncluttered. It also makes for the best experience because it provides the user with the right information at the right time.
Below are some concepts that I did for fun a few years ago. I had wanted to be able to find a food truck in the area and sketched out a few designs. (recently updated - Nov, 2020.) I created some wireframes and then pulled together a visual design. I created the Dr. Office App as a part of a design exercise for CrossChx (now Olive). The third design is another concept I came up with while sipping on a cold brew.
I've been a part of project teams since my time at Chase in 2011. My research consisted of understanding business needs and determining how to align the product design with user needs and wants. A majority of my early projects were for banking applications, both web, and mobile. Our team also worked on Chase's touchscreen ATM interfaces. The same is true of my time at NetJets. I worked on web applications as well as both hybrid, native, and progressive web apps for mobile devices.
Most recently my time has been spent working on a product team. We don't have a process but instead work on the 1 most important thing we know to be true at a given time. We're broken into 4 teams with between 5 and 10 people on a team. We benchmark our work against OKRs and work quickly to move the needle. This helps us keep focused and move quickly.
I used to use Sketch and Invision but about 3 years ago switched to Figma. I've since moved two teams to the design tool. I also rely heavily on Miro and UserTesting for discovery work. The combination of these tools have helped our team of co-located rockstars keep in sync and collaborate efficiently.
I led several multi-million dollar projects during my time at Chase. One of my favorite and most challenging was the redesign of the safe deposit box system. Chase needed to consolidate multiple systems into a single web application to manage all aspects of their safe deposit boxes. I led the design effort. The design is now patented!
I have experience in several areas of UX and have to lead the design of $100 million dollar projects for desktop, mobile, and kiosk interfaces. My typical day includes user research, facilitating design workshops, as well as creating early concepts and sketches and defining layout and information architecture.
Great experiences don't happen by chance; they happen when you involve your users and review the entire experience from beginning to end -- Someone at Google. To be an interaction designer you must understand some basic design principles and rules, but to create great user experiences you must understand your user.